Support
Support
Help for EYELINE setup, Voice Flow, camera overlays and purchases.
Support
Need help with EYELINE? Email support@eyelineprompter.com.
Contact EYELINE SupportBefore you contact us
- Include your phone model and Android version.
- Tell us whether the issue affects normal prompting, Voice Flow, CameraX recording or External Camera Overlay.
- For Voice Flow, check whether the required on-device speech model is installed.
- For External Camera Overlay, confirm Android's display-over-other-apps permission is granted.
Common questions
Does EYELINE upload my scripts?
No. EYELINE is designed to keep scripts local to your device.
Why is Voice Flow unavailable?
Your device may not provide a compatible on-device speech recognizer or the selected language model may not be installed.
Why does an external camera app hide the overlay?
Some camera apps or Android security policies can suppress third-party overlays. EYELINE does not bypass those restrictions.
How do I restore EYELINE Pro?
Use the Restore Purchase option in the app while signed into the Google Play account that owns the purchase.